Your data, your rights

Spintim Privacy Policy — How We Handle Your Personal Data

Spintim collects personal information to run your account, verify your identity, process payments, and keep the platform secure. This Privacy Policy explains exactly what we collect, why we need it, who can see it, how long we keep it, and what you can do about it as a Philippine player.

Effective: 2025 Philippines (en-PH) SSL Encrypted support@spintim.com
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What We Collect

Name, contact details, ID documents, payment info, betting history, and device data needed to operate your Spintim account.

How We Use It

Account management, identity verification, payment processing, fraud prevention, responsible gaming checks, and legal compliance.

Who Sees It

Trusted payment processors, identity verification services, fraud detection partners, and regulators — never sold to advertisers.

Your Rights

Access, correct, or request deletion of your data. Withdraw consent for marketing. Lodge a complaint with the support team.

1. Who We Are and How This Policy Applies

Spintim operates an online sports betting and casino platform serving registered players in the Philippines. When this Privacy Policy refers to "Spintim," "we," "our," or "us," it means the legal entity responsible for operating the Spintim platform at spintim.com.

This policy applies to personal data collected when you visit the Spintim website, create or manage an account, deposit or withdraw funds, place a bet or play a casino game, contact the Spintim support team, use the Spintim cashier, or receive communications from us. It does not apply to third-party websites that Spintim may reference or link to in limited operational contexts.

By registering an account and using Spintim, you acknowledge that you have read this Privacy Policy and understand how your personal data is processed. If you disagree with any part of this policy, please do not create an account or deposit funds until you have spoken with the Spintim support team and resolved your concern.

2. Personal Data We Collect from Philippine Players

Spintim collects the minimum data necessary to run a secure, compliant, and functional online betting account. The categories below describe what we collect and where it comes from.

Data you provide directly

  • Registration details: full legal name, date of birth, email address, mobile number, residential address, and chosen username;
  • Identity documents: scanned or photographed government-issued ID such as a Philippine passport, driver's licence, SSS ID, PhilSys national ID, PRC card, or equivalent document;
  • Payment details: GCash-linked mobile number, Maya-linked mobile number, BDO, BPI, or UnionBank account name and number, Visa or Mastercard name and last four digits — full card or account numbers are handled by our payment processors, not stored directly by Spintim;
  • Source of funds information: employment details, proof of income, or other documents requested during affordability or source-of-funds checks; and
  • Support communications: emails, chat messages, complaint submissions, or other correspondence you send to Spintim.

Data we collect automatically

  • Device and connection data: IP address, browser type and version, operating system, device identifier, screen resolution, and network information;
  • Usage data: pages visited, features used, session duration, bet placement sequences, game launches, cashier interactions, and navigation patterns on Spintim;
  • Transaction data: deposit amounts, deposit method, withdrawal requests, pending and settled wagers, bonus claims, and account balance history; and
  • Cookie and tracking data: session identifiers, preference flags, and analytics data collected through cookies and similar technologies as described in Section 5.
Sensitive data: Spintim does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric identifiers unless specifically required for legal compliance or at your explicit request. ID documents may contain some of this information incidentally — we process those details only as far as necessary to verify your identity.

3. Why Spintim Collects and Uses Your Personal Data

Every category of data we collect has a defined purpose. Spintim does not collect data speculatively or for purposes beyond what is described here.

PurposeData usedNotes
Account creation and management Name, email, mobile, DOB, address Required to open and maintain a Spintim account
Identity and age verification (KYC) Government ID, address documents Mandatory under licensing requirements; 21+ rule
Payment processing Payment method identifiers, transaction records Enables deposits and withdrawals in PHP
Fraud and security checks Device data, IP, transaction patterns Protects Spintim players and the platform
Responsible gaming Betting behaviour, deposit frequency, session data Monitors for problem gambling indicators
Customer support Account data, correspondence Resolves queries, complaints, and disputes
Promotions and bonuses Account status, deposit and bet history Validates eligibility and prevents abuse
Legal and regulatory compliance Identity, financial, and activity records Required by applicable Philippine regulations
Platform improvement Aggregated and anonymised usage data Improves Spintim features and performance
Marketing (with consent) Email, mobile number, preferences Opt-in only; can be withdrawn at any time

4. Legal Bases for Processing Your Data

Spintim processes personal data on the following legal bases under applicable Philippine data protection law:

  • Contractual necessity: Processing required to deliver the account, betting, payment, and support services you signed up for;
  • Legal obligation: Identity verification, age checks, anti-money laundering records, and other processing required by law or our operating licence;
  • Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — balanced against your privacy interests; and
  • Consent: Marketing communications by email or SMS, and non-essential cookies — you can withdraw consent at any time without affecting your account.

Where processing is based on consent, you may withdraw that consent by contacting support@spintim.com or adjusting your account communication preferences. Withdrawal of consent for marketing does not affect the processing already carried out or processing based on other legal grounds.

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5. Cookies, Analytics, and Tracking Technologies

Spintim uses cookies and similar technologies to keep you logged in, remember your preferences, maintain session security, measure platform performance, and detect fraudulent activity. A cookie is a small text file stored on your device when you visit the Spintim website.

Types of cookies used on Spintim

  • Strictly necessary cookies: Required for the platform to function — login sessions, security tokens, cashier state, and live betting page functions. These cannot be disabled without breaking core features;
  • Functional cookies: Remember your language, table preferences, odds format, and notification settings across sessions;
  • Analytics cookies: Collect aggregated data about how pages and features are used so Spintim can improve the experience — no individual player is identifiable from this data; and
  • Security and fraud-prevention cookies: Help Spintim identify unusual patterns, block automated access, and protect account integrity.

You may control non-essential cookies through your browser settings or any cookie preference tool displayed on the Spintim website. Blocking strictly necessary cookies will affect your ability to log in, deposit, and bet. Spintim does not use cookies to serve third-party advertising.

No advertising tracking: Spintim does not install third-party advertising trackers, social media pixels, or retargeting cookies. The only tracking on the platform is for security, analytics, and operational purposes described in this policy.

6. Sharing Personal Data With Third Parties

Spintim does not sell your personal data. We share it only where necessary to operate the platform, comply with legal requirements, or protect security — and only with parties contractually bound to handle it appropriately.

Categories of recipients

  • Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa, Mastercard, InstaPay, and PESONet partners receive the data needed to process transactions. These providers handle payment data under their own security and compliance frameworks;
  • Identity verification services: Third-party KYC and document verification providers receive identity documents and address proof to confirm your eligibility as a Spintim player;
  • Fraud and risk detection: Security vendors may receive device signals, IP data, and transaction patterns to detect fraudulent account activity or unauthorised access;
  • Responsible gaming services: Where a player uses self-exclusion tools or is flagged for a responsible gaming concern, relevant information may be shared with support programs or third-party exclusion registers as required by applicable regulations;
  • Technology infrastructure: Hosting, cloud, data storage, and communications providers may process data on behalf of Spintim as data processors bound by contractual obligations; and
  • Regulators and law enforcement: Spintim may disclose data when required by law, a valid court order, a regulatory investigation, or a lawful request from a competent authority. We do not disclose data beyond what the request specifically requires.

When Spintim uses a third-party processor, that processor may only use your data for the specific purpose for which it was shared. Processors are selected based on their security standards and are subject to data processing agreements. Where data must be processed outside the Philippines, Spintim applies appropriate safeguards consistent with applicable law.

7. How Long Spintim Retains Your Data

Spintim retains personal data for as long as necessary to fulfil the purpose for which it was collected, plus any additional period required by law, licensing, or legitimate security interest.

  • Active account data: Retained for the lifetime of your Spintim account and for a minimum period following closure as required by applicable regulations;
  • Identity and KYC documents: Retained for the minimum period required under anti-money laundering and gaming regulations, typically five years from the date of the transaction or account closure;
  • Betting and financial records: Retained to satisfy tax, audit, anti-money laundering, and dispute-resolution requirements;
  • Support correspondence: Retained for a reasonable period after resolution in case follow-up is needed; and
  • Marketing data: Retained until you withdraw consent or opt out, after which it will not be used for marketing purposes.

When data is no longer required, Spintim deletes or anonymises it securely. Some data may be retained in an anonymised, aggregated form that cannot identify any individual player.

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8. How Spintim Protects Your Personal Data

Protecting your data is fundamental to how Spintim operates. We apply security measures proportionate to the sensitivity of the data and the risks involved in operating an online betting platform in the Philippines.

  • Encryption: The Spintim website uses TLS/SSL encryption for all data transferred between your browser and our servers. Payment data transmitted through the cashier is encrypted throughout its journey;
  • Access controls: Personal data is accessible only to authorised Spintim staff and systems on a need-to-know basis. Role-based access controls and audit logging are applied to sensitive data areas;
  • Two-factor authentication: Sensitive account actions and internal system access use additional verification steps to prevent unauthorised access;
  • Intrusion detection and monitoring: Automated systems monitor for unusual patterns, attempted breaches, and anomalous account activity around the clock; and
  • Vendor security standards: Third-party processors and technology partners are evaluated for their security practices and held to contractual obligations.

No system is entirely immune to risk. If Spintim becomes aware of a security incident that materially affects your personal data, we will notify relevant parties in accordance with applicable law. You can help protect your own account by using a strong and unique password, enabling two-factor authentication where available, and never sharing your Spintim credentials with another person.

9. Your Rights Over Your Personal Data

As a Spintim player, you have rights over the personal data we hold about you. To exercise any of the rights below, contact support@spintim.com with your registered details and a clear description of your request. Spintim will respond within a reasonable timeframe consistent with applicable law.

Right to Access

Request a copy of the personal data Spintim holds about you, along with information about how it is used and who has received it.

Right to Correction

Ask Spintim to correct inaccurate or incomplete personal data. You can also update basic contact details through your account settings.

Right to Erasure

Request deletion of your personal data where it is no longer necessary, consent has been withdrawn, or there is no overriding legal basis to retain it.

Right to Restrict

Ask Spintim to limit processing of your data — for example, while the accuracy of data is being contested or a complaint is being reviewed.

Right to Portability

Receive a copy of your data in a structured, machine-readable format where processing is based on consent or contract and carried out automatically.

Right to Object

Object to processing based on legitimate interests, including marketing. Spintim will stop unless there is a compelling lawful basis to continue.

Important: Some data may need to be retained even after a deletion request because of legal, regulatory, or licensing requirements. Spintim will tell you if any part of your request cannot be fulfilled and explain the reason.

10. Children and Underage Players

Spintim is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals who are under 21. If Spintim discovers that data belonging to an underage individual has been submitted, the account will be closed and the data deleted promptly, subject to any legal obligation to retain records of the violation.

If you are a parent or guardian and believe an underage person has registered with Spintim using false information, please contact support@spintim.com immediately so the matter can be investigated and resolved.

11. Changes to This Privacy Policy

Spintim may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, applicable Philippine law, regulatory requirements, or best practices in data protection. The revised policy takes effect when published on this page.

Where a change materially affects how we process your personal data, Spintim may notify you through the platform, by email to your registered address, or by a prominent notice on the website. Continuing to use Spintim after a change takes effect means you accept the revised policy. If you disagree with a change, you may request account closure before the change takes effect.

We recommend reviewing this Privacy Policy periodically so you stay informed about how Spintim handles your data. The effective date at the top of the page shows when the current version was last updated.

12. How to Contact Spintim About Privacy

If you have a question about this Privacy Policy, want to exercise a data right, have a privacy concern, or need to report a suspected data issue, contact the Spintim data team at:

Email: support@spintim.com
Subject line: Privacy Request — [your registered email]

Please include your full name as registered on your Spintim account, your registered email address, a clear description of your request or concern, and any relevant account references or dates. Do not include your password, GCash or Maya MPIN, or online banking credentials in your message.

Spintim will acknowledge your request promptly and respond within a reasonable timeframe. Where a request is complex or involves multiple players, additional time may be needed. If you are not satisfied with the response, you may raise the matter further through the applicable dispute resolution process described in the Terms and Conditions.

Your data is protected

Ready to Play on Spintim? Your Privacy Comes First

Spintim is built to keep your personal data safe and your account private. Create a free account, deposit in PHP via GCash or Maya, and bet on PBA, NBA, baccarat, and more — with full confidence that your data is handled responsibly.